About Us

Company History

Brinco Mechanical Management Services, Inc has set the standard for multi-site HVAC/R maintenance, repair, and replacement nationally.

Company History

After 25 years of servicing and installing mechanical systems locally, a NYC based retailer, dissatisfied with their current provider requested that Brinco manage their HVAC programs nationally. They wanted the same level of integrity, technical capability, speed of response and cost effective solutions Brinco delivered to their New York locations, to be provided to all stores nationally. Brinco excelled in meeting this challenge and surpassed all expectations.

Brinco has developed programs that deliver cost effective service and preventive maintenance solutions using our industry specific knowledge and technical expertise. These programs are designed to fit the specific requirements of the client and their HVAC assets.

We have developed proprietary software to manage assets and mine data in minute detail. This software is fully integrated with most web-based systems utilized by multisite retailers and restauranteurs. We track the progress of work orders in real time and all work is validated by a third party IVR system.

Since its inception, Brinco has met the facility manager’s need to manage HVAC assets intelligently. Our current clients are some of the largest and most successful retailers in the world. We continue to provide multisite clients with innovative, cost effective solutions that consistently maintain the value of their HVAC assets, deliver comfortable environments, and deliver a level of unparalleled reliability.

Renee Prager

Chief Executive Officer & President

Ron Prager

Chief Operating Officer

Rick Lee

Vice President of Business Development

Rick Lee joined the Brinco team as Vice President of Business Development in January of 2010. He has over 30 years experience in the retail facilities and national management service provider industries. During his 23 year tenure with Eddie Bauer, Rick held a variety of positions, from retail stores to management of operations and real estate. Rick initiated and developed Eddie Bauer's facility maintenance department. Rick then worked with Cleanway, a national floor care provider for retailers, for the past 8 years. Rick has also been a member of PRSM since 1996, which was founded by Rick and a team of facility directors, and served as one of its board members.

Curt Picard

Vice President, Strategic Asset Management

Curt has been involved with the HVAC industry for over 35 years. Prior to joining Brinco, he held the position of National Account Manager for Lennox Industries. Curt is a long-term PRSM member who has served on the Board of Directors and several committees. He is recipient of the 2013 PRSM Vendor of the Year, and is currently an active member of the PRSM Development Committee.

Caleb Fletcher

National Account Manager

Caleb joined Brinco Mechanical Management Services in March of 2014. Prior to joining the Brinco sales team he had 7 years of sales experience with a Fortune 200 company.

Our Philosophy

Renee Prager and Ron Prager, along with a dedicated staff, take extreme pride in the business they have built as well as the work product they deliver. The company was founded on the basis of integrity, transparency, and full disclosure to both employees and clients.

We believe:

If you perform a single service better than all competitors, success will follow
Due to the highly technical and complex nature of HVAC/R, it is vendor’s responsibility to assist in educating facility managers, ensuring that they become more effective in making choices with respect to work scope, programs, and appropriate vendors
Continuous training and education of our staff is imperative to the sustained growth of Brinco and the sustained quality of service we deliver
Equal opportunities must be provided to all employees regardless of race, religion, gender or sexual preference
We constantly challenge ourselves, our people, and our vendors to innovate and improve the quality of our process and our service every day
Our reputation is our most precious asset.

Mission Statement

We at Brinco Mechanical Management Services, Inc. are committed to providing the highest quality of national HVAC and refrigeration management services.

We provide that service with professionalism integrity, dedication, and expertise ensuring our customers complete satisfaction.

The mission statement above was written and adopted over twenty-five years ago, and it still holds true today.

Our Process

We identify and source quality contractors through our detailed qualification and on-boarding process
We continuously monitor contractor performance with respect to cost, speed of service, quality of repair, and first time resolution of issues
Every invoice and proposal goes through a complex multistep validation process for both clerical and technical compliance
Our service contact center is staffed 24/7/365 with our own employees who are specifically trained to handle HVAC/R issues
Our people are thoroughly experienced with most web based work-order management systems and our systems are fully integrated for real-time, two-way communication with these systems
Timely turnaround of invoices and proposals including full compliance with accounting, finance and sales tax requirements is crucial to our clients and is standard operating procedure at Brinco.
All work is scheduled with realistic dates, and rigid adherence to those dates, maintaining credibility for both the facility manager and Brinco.
We provide and track superior initial response time for emergency calls
Technician time on site is verified and validated by our third party managed IVR system
Brinco is capable of complex, transparent data mining and reporting based on individual client requirements
We are extremely successful at managing the required process within a client’s budget constraints

Our Sales Team

Rick Lee

Vice President of Business Development

Curt Picard

Vice President, Strategic Asset Management

Caleb Fletcher

National Account Manager

Why Brinco is Better

Lowest overall cost per square foot
Dedication to excellence in a single trade
Ability to leverage large volumes of work to reduce costs
Cost transparency
Ability to pre-assign multiple levels of contractors to a site
Sophisticated trade specific software systems
Superior HVAC technical expertise
Superior vendor management
Continuous process improvement
Integrity

Our Clients

Brinco currently services over 60 multi-site clients, with 15,000 + locations and more than 100,000 pieces of mechanical equipment. Our clients include some of the largest and most successful multi-site retailers in the world, including Fortune 500 Companies.

The opinions of our clients with respect to our abilities are far more valuable than our own self-appraisal.

What our clients say about us:

The following text was copied from a PRSM nomination form submitted by Paul Walsh, (During his tenure as Director, vendor management for Corporate Architecture, Construction and Facilities at Gap Inc.) nominating Brinco as vendor of the year in 2009: Brinco employees have received the PRSM “Vendor (Supplier) of the Year,” award three times since the inception of PRSM and are the only vendor who can make this claim.

Brinco has set themselves apart from all vendors that provide HVAC Services to Gap Inc. They are experts in their field and take full ownership of all aspects of the relationship. Prior to bringing Brinco into The Gap fold, we expected a certain level of performance from our suppliers, but Brinco has raised the bar for all other Gap Inc. vendors / suppliers and has out-paced their industry competitors in the following areas.”

Price
Highly competitive, their ability to leverage our business with their existing client base enabled Gap to meet our budget.

Asset Management
For the 1st time, Gap Inc. has a fully documented asset list with an associated rating that helps us understand risk associated with our HVAC systems.

Partnership
Brinco continuously comes to Gap with ideas / suggestions on what Gap Inc. can do to either improve efficiency or reduce costs.

Expertise
Brinco provides multiple options to Gap Inc. when it comes to determining the right solution for a store allowing Gap to evaluate the situation and make the correct long term decision based on real estate activity or brand requirements.

SLA
Brinco continuously exceeds our expectations and our targets in all areas of work order management.

Communication
Brinco owns the work order status from inception to close out and updates clearly all aspects of the work order, thus keeping the facility manager, and the store manager informed of the process.

In summary, Brinco provides platinum service and delivers on their value proposition of “ease of use,” to Gap Inc. Gap FS highly recommends Brinco as “Vendor of the Year.”